Decisions are usually rendered within 10 working days following the date the Centre de service à la clientèle received all documents needed to analyze your file.
So that your application can be processed as quickly as possible, make sure you provide all required information and documents before the specified deadline.
To speed up the processing time even more, use the Québec Parental Insurance Plan (QPIP) online services.
If you prefer to communicate with our Centre de service à la clientèle by regular mail, add mailing time to the processing time. Make sure you put sufficient postage on the return envelope.
Once you become eligible for the QPIP, you will receive a notice of decision that includes a calculation confirming the income replacement proportion (70% and 55 % or 75%), the type of benefit (maternity, paternity, parental or adoption), the benefit period, the amount of the benefits and, if applicable, the rate of increase for low-income families.