- You also have a role to play!
- Browsing and logging out securely
- Protecting yourself against viruses and Trojan horses
- Email and fake sites
QPIP online services establish a secure Internet session with your computer using a recognized encryption protocol. This protocol is designed to ensure confidential and reliable Internet by converting your data into a code that is impossible to read during transmission. You can tell that your connection is secure if you see a lock at the bottom of your screen or by checking the address of the site, which must start with “https”.
Browsing the Internet has certain risks, and you have an important role to play to ensure the security of your electronic communications with the Québec government.
Never leave your computer unattended when you have logged on to QPIP online services. Log out once you have finished using the online services or if you have to leave your computer unattended for a moment. This is even more important if you share your computer with other users. To close a session securely,
- Click on the Quit button
- Empty your cache memory (this function is usually available in your browser’s Options or Preferences menu)
- Close all browser windows
A thief may use a computer virus or malicious program known as a Trojan horse to try to compromise the security of your computer. You are responsible for protecting your computer against these risks by installing
- Security patches for your operating system
- A recognized, up-to-date antivirus program
Personal firewall software. We particularly recommend using a firewall if you have a high speed Internet connection.
Our customer service centre, Centre de service à la clientèle, never uses personal information in its email communications with users. As a result, you need to be cautious if you receive an email that appears to come from Centre de service à la clientèle, particularly if it asks you to
- Provide personal information
- Click on a link that does not take you to the following address: http://www.rqap.gouv.qc.ca/Index_en.asp
Certain hackers use email to trick people into providing their personal information. Also, these emails can sometimes redirect you to a site that appears legitimate, but is merely a copy of the true site. To be safe, never enter your user ID or password on a site an email has redirected you to.
You can check whether a site is the actual QPIP site by checking the URL address of the home page, which must begin with https://www.rqapenligne.gouv.qc.ca/.