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The following documents are intended to help you complete your application for benefits. Consult them to know in advance the questions asked when you apply online or over the phone.
Unofficial documents - Do not mail
If you are a salaried worker whose income is not insurable under Employment Insurance but is insurable under the QPIP, your employer must fill out this form and you must then send it to us.
By mail
Your employer must complete this form (
, 365 KB) and you must mail it to us at the following address:
Centre de service à la clientèle
19, rue Perreault Ouest, 1er étage
Rouyn-Noranda (Québec) J9X 0A1
If you wish to contest a decision rendered concerning your file, you must complete an application for review form and send it to us within 90 days following receipt of the decision notice.
Your application for review will be assessed on the basis of the facts available at the time the decision was rendered. You must notify us of any change in your situation that occurs after that time.
For additional information : The Review Process (folder , 227 KB).
For quicker processing, use our online services.
By mail
Complete the form (, 84 KB) and mail it to us at the following address:
Centre de service à la clientèle
19, rue Perreault Ouest, 1er étage
Rouyn-Noranda (Québec) J9X 0A1
By Internet
Access your online file, select the “Application(s) for review” tab, enter the information concerning your application for review and submit it.
If you are dissatisfied with our service or if you disagree with a decision we have rendered:
By telephone
Call the Centre de service à la clientèle at the following numbers:
By mail
Complete the form (, 41 KB) and mail it to us at the following address:
Centre de service à la clientèle
19, rue Perreault Ouest, 1er étage
Rouyn-Noranda (Québec) J9X 0A1
By Internet
Access your online file, select the “Service requests” tab, draft your complaint and submit it.
Last update: 2012-02-08
