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The following documents are intended to help you complete your application for benefits. Consult them to know in advance the questions asked when you apply online or over the phone.
Unofficial documents - Do not mail
If you wish to contest a decision rendered concerning your file, you must complete an application for review form and send it to us within 90 days following receipt of the decision notice.
Your application for review will be assessed on the basis of the facts available at the time the decision was rendered. You must notify us of any change in your situation that occurs after that time.
For additional information : The Review Process (folder 
, 227 KB).
For quicker processing, use our online services.
By mail
Complete the Application for review form (, 84 KB) and mail it to us at the following address:
Centre de service à la clientèle
19, rue Perreault Ouest, 1er étage
Rouyn-Noranda (Québec) J9X 0A1
By Internet
Access your online file, select the “Application(s) for review” tab, enter the information concerning your application for review and submit it.
If you are dissatisfied with our service or if you disagree with a decision we have rendered:
By telephone
Call the Centre de service à la clientèle at the following numbers:
You can also file a complaint by calling the Direction des plaintes et des relations avec les citoyens of the Ministère de l’Emploi et de la Solidarité sociale at 1-866-644-2251.
By mail
Complete the Complaint form (, 41 KB) and mail it to us at one of the following addresses:
Centre de service à la clientèle
19, rue Perreault Ouest, 1er étage
Rouyn-Noranda (Québec) J9X 0A1
Direction des plaintes et des relations avec les citoyens
Ministère de l’Emploi et de la Solidarité sociale
425, rue Saint-Amable, bureau RC.175
Québec (Québec) G1R 4Z1
By Internet
Access your online file, select the “Service requests” tab, draft your complaint and submit it.
Last update: 2013-01-18
