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Accessing My File

To consult, or make changes to your file, or to write us, your will need your clicSÉQUR ID, i.e., your user code and password, and be registered with the Québec Parental Insurance Plan (QPIP) online services.

Avoid postal delays

To avoid inconvenience due to postal delays, we suggest that you :

  • sign up for direct deposit of your benefits, if you have not already chosen this option. To do so :
    access your online file and change the payment method;
  • pick email as your preferred means of communication with us, if you have not already chosen this option. To do so :
    access your online file and change your choice of preferred means of communication.

You can also contact the Centre de service à la clientèle by telephone at 1-888-610-7727.

Using direct deposit is safe, practical and fast. You can sign up at any time. Simply access your file online.

Consulting Your File

When accessing your file online, you can consult information regarding your application for benefits, your communications with us and the documents in your file. For example:

  • Your application
  • Decisions rendered
  • A breakdown of benefits requested
  • A breakdown of payments, claims and credit notes, if applicable
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Making changes to your file

You can make certain changes to your file yourself, at any time:

  • Sign up for direct deposit

    • Direct deposit : safe and fast!

    Direct deposit of benefits is practical!

    • Your benefits are safely deposited in your account.
    • You can avoid postal delays related to civic holidays and unnecessary travel.
    • It’s good for the environment.

    Signing up for direct deposit is easy!

    • access your file online and change the method of payment of your benefits,
      or
    • call the Centre de service à la clientèle at 1-888 610-7727.
  • Change of address
  • Declare the birth of your child
  • Declare income earned when you receive benefits
  • Change the desired number of benefit weeks
  • Change direct deposit information
  • Change the method of payment of your benefits
  • Change your preferred means of communication
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Writing us

By accessing your file, you can:

  • request services (request for information, request assistance or lodge a complaint);
  • file an application for review (to contest a decision rendered).

Additional information

  • To find out about procedures with the various government departments and agencies, complete the Becoming a Parent questionnaire, which you will find by going to My Québec Services Account

Last update: 2011-06-03

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