Home > About the Plan > Contact Us

Contact Us

By telephone

For more information on the Québec Parental Insurance Plan, contact the Centre de service à la clientèle at the following numbers:

  • Throughout North America, toll free: 1 888 610-7727
  • Overseas: 1 416 342-3059*
    * Charges apply

An interactive voice response system is available at all times. The system offers quick and effective access to information about the QPIP and allows you to make certain changes to your file.

If you need to speak to an officer, please call during the following hours:

  • Monday to Friday, 8 a.m. to 8 p.m.
  • Saturday and Sunday, 9 a.m. to 4 p.m.

By Internet

You can contact the Centre de service à la clientele online. You simply need to be registered for QPIP online services and have applied for benefits.

By accessing your file, you can:

  • make a request for services (request for information, request assistance or lodge a complaint);
  • file an application for review (to contest a decision rendered).

By mail

You can mail documents to:

Centre de service à la clientèle
19, rue Perreault Ouest, 1er étage
Rouyn-Noranda (Québec) J9X 0A1

If you are not registered for online services and wish to contest a decision regarding your file or lodge a complaint about a service or a decision, please complete the application for review form or a complaint form and send it to us by mail.

Last update: 2009-06-11